Tolt Away
Icelandic Horse Farm and Tack Shop

Shipping

Your goods will be shipped after receiving full payment. All shipping is done via Canada Post and we will notify you once the items have been shipped. The higher your order value, the lower your shipping cost will be. Orders with a value of over $300 have free shipping unless the order contains a saddle. Our shipping rates include sales taxes.

Returns

If for any reason your order is not satisfactory please call us and we will try to rectify the situation. We will accept returns for a full purchase price refund or exchange, your choice, within 30 days of purchase, as long as the merchandise is in equally salable condition, as when it was when sold to you. All returns must be accompanied by a copy of the original sales receipt, and be in the original packaging.

Items that are unused and returned after 30 days may be exchanged, or a store credit issued, at our discretion.

Should you have a problem with any item that is defective in materials or workmanship, and this has been discovered after use, we will make every effort, on your behalf, to see that the manufacturer or distributor repairs or replaces the item.

Please accompany your return with a note in which you include your name, address and telephone number, along with a brief explanation for your return, so that we can issue a proper credit or exchange the items for you.

If you're returning something because it does not fit or is not suitable, you'll need to pay the postage costs to return it to us. If you'd like us to replace the goods with another size or color, we make a small charge of CA$10 for carriage on the replacement. However, we will refund your postage in full on faulty goods returned.

Pricing

Although we make every effort to update our catalog as soon as prices change from our suppliers, we cannot guarantee the listed prices to be in effect when you place your order. We reserve the right to change prices without notice. The prices shown in this catalog are expressed in Canadian dollars. If the price of the items on your order has changed we will either ship it to you at the original price, or advise you of the change, prior to shipping, so that you can either accept the new price, or cancel the items from your order.

Taxes

Orders shipped out of Canada to other countries are tax exempt. British Columbia orders will be charged with 7% PST and 5% GST. All other provinces will be charged 5% GST only.

Our GST number is 87 483 2017.

Privacy Policy

The security of your personal information is very important to us. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.

Personal Information Collected
You can browse our online store without disclosing any personal information.
When you make a purchase we collect your name, your email address, your billing and shipping addresses and phone numbers. We collect this information in order to allow us to ship your order.

Use of Personal Information
Information we collect may be used to enhance your shopping experience in the following ways:

• Deliver merchandise that you purchase online
• Confirm your orders
• Respond to your customer-service inquiries or requests
• Find and stock the products you want

Cookies and Other Computer Information
toltaway.com uses cookies to improve the use of the website. By using our website, you are consenting to the collection of non-identifiable information. This information contains things such as internet protocol, and cannot be linked to any personally identifiable information.

Copyright

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